Returns & Refund Policy

Each Awesome Merchandise Product is custom made we cannot offer a return unless:

a) the product does not match the order, or

b) the product is faulty

If the Product(s) delivered do not match your order, please contact us via email (hello@awesomemerch.com) outlining the problem and we will arrange the return of the Products at issue. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be emailed through to hello@awesomemerch.com for our customer services team to assess.

We cannot take any action on an order until the Products are returned to Awesome Merchandise for inspection. Following the return of the Products a thorough assessment will take place following which Awesome Merchandise will make a determination as to the suitability of the Products returned.

If the problem relates to a production issue at Awesome Merchandise, then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Awesome Merchandise retains the right to solely offer a re-print when seeking to rectify any problem with Products.

A refund will be offered only if an order is cancelled prior to any digital or physical work being undertaken by Awesome Merchandise, as Products are custom-made to User specifications and cannot be re-sold. If you need to cancel an order you should contact our Customer Experience Team at (512) 456-3445 as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.

Any problem with an order should be outlined within 24 hours of receiving the goods.

Failure to inform Awesome Merchandise LLC of a problem within 24 hours of receiving the goods will mean the order is deemed to have been accepted and checked. We do not accept returns on samples or sample packs.

Delivery

Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Awesome Merchandise or any agent acting on behalf of Awesome Merchandise.

Payment

Unless specifically agreed, all invoices are payable immediately. If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974

Copyright

When placing an order with Awesome Merchandise LLC the customer accepts sole responsibility for copyright and the reproduction of images. It is deemed you are the owner / have permission to reproduce artwork files.

Offensive material

Awesome Merchandise may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred. In making an order you are deemed to have accepted the above terms and conditions.

Turnaround Times

Average turnaround times are shown on the product page. Please note that these are average turnaround times only and are not a guarantee of which day your order will be delivered. Turnaround is shown in working days which does not include weekends or public holidays.